POLICIES
At The Hive Los Angeles we strive to provide the best experience, services, and products. With this in mind, we have established the following policies to ensure you, our family of clients, and our team the best visit at the shop.
COVID19 POLICY
When Arriving for your Appointment:
*Text Message 323.254.2901 when you have parked, stay in your car, and we will message you back when the stylist is ready for you.
Client Safety Measures & Screening :
*Guests must wear masks with ear loops. We have disposable masks available for purchase if needed.
*Come to the salon with freshly cleaned hair (within 24hrs) and dry.
*Blow dry services are provided at the discretion of the stylist.
*Do not bring children or others to your appointment. If your child requires supervision during their haircut, you will be asked to maintain 6ft from any other person in the salon. If this is not possible, you will be asked to step outside or reschedule your child’s appointment.
*Client temperature checks and health screening administered by our front desk upon arrival.
*Please bring ONLY your phone, keys, and form of payment, leave anything extra in your car.
*Text Message your Hive location when you have parked, and we will message you back when the stylist is ready for you.
Our Salon Safety Measures & Requirements :
*All staff wear face coverings.
*Staff are required to wash hands frequently.
*Daily temperature checks.
*Staff is required to stay home if they symptoms to protect themselves, you and others.
*Frequently disinfect door knobs, reception area, credit card machines, toilets, sinks, and other high traffic surfaces.
*We are a cashless salon.
*We have automatic hand sanitizing dispensers at the front desk.
*All client areas are disinfected before each appointment.
BOOKING, CANCELLATION & NO SHOW POLICY
1. We require a valid credit card to book any appointment.
2. All appointment rescheduling and cancellations must be made by 5pm the day before your scheduled appointment time. Late cancellations or missed appointments will result in a 50% charge for all booked services to the credit card on file.
3. If you are sick, do not come in. You must call the salon as soon as possible prior to your appointment day to forgo the no show charge. Same day cancelations will result in a 50% charge for all booked services to the credit card on file.
4. As a courtesy, The Hive provides a confirmation notice, but is not responsible if the notice isn’t received.
REFUND POLICY
1. SERVICES - If you are unhappy with your cut or color, please notify us within 2 weeks of your service, and a manager will consider re-scheduling your service at no charge. You are recommended to revisit the original stylist. If this is not possible, a receptionist will reschedule you with the best option.
2. PRODUCTS - If you are dissatisfied with any retail item or hair product, you may return the unused product in exchange for another product. If there is a difference in price, you will pay that difference or receive the change as shop credit.
3. In no instance will The Hive refund money paid for services or products.
Thank you,
The Hive